Privacy Policy for CloudTower1 CRM

CloudTower1 CRM ("we", "our", "us") is a Software-as-a-Service (SaaS) platform developed by CloudTower1 that enables businesses, agencies, and marketers to capture, manage, and analyze leads generated from digital platforms, including TikTok.

This Privacy Policy explains how we collect, use, and protect your information when you use our services.

1. Information We Collect

a) Account Information

  • Name
  • Email address
  • Phone number

b) TikTok Lead Data

When users connect their TikTok Ads account, we collect lead data submitted through TikTok Instant Forms, including:

  • Name
  • Email address
  • Phone number
  • Campaign and advertisement details

This data is collected only after user consent through TikTok.

c) Technical Information

  • IP address
  • Browser type
  • Device information
  • Usage logs

2. How We Use Information

  • Provide CRM functionality
  • Store and manage leads
  • Send notifications for new leads
  • Provide analytics and reporting
  • Improve platform performance
  • Ensure security and prevent misuse

3. TikTok Integration

CloudTower1 CRM integrates with TikTok Marketing API to retrieve lead data from TikTok Instant Forms.

  • We only access data that users explicitly authorize
  • We do not access personal TikTok account content beyond granted permissions
  • We comply with TikTok for Developers policies

CloudTower1 CRM complies with TikTok for Developers policies and only accesses data that users explicitly authorize.

4. Data Sharing

We do not sell, rent, or trade user data.

We may share data only:

  • When required by law
  • To protect legal rights
  • With secure service providers under confidentiality agreements

5. Data Retention

We retain user data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

6. Data Security

We implement appropriate technical and organizational measures to protect data, including secure servers and access controls.

However, no system is completely secure, and users share information at their own risk.

7. User Rights

  • Access their data
  • Correct inaccurate data
  • Request deletion of data
  • Withdraw consent

8. Data Deletion

Users can request deletion of their data by:

Email: support@crm.cloudtower1.com.pk
Or visiting: https://crm.cloudtower1.com.pk/data-deletion/

9. Public SaaS Platform

CloudTower1 CRM is a publicly available SaaS platform and is not intended for internal company use only. Any business or individual can sign up and use the platform independently.

10. Third-Party Services

Our platform may integrate with third-party services such as TikTok. We are not responsible for the privacy practices of third-party platforms.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Information

If you have any questions, contact us at:
Email: support@crm.cloudtower1.com.pk